FAQ

  • List of incentives and their equivalent points can be found in the incentive brochure given upon recruitment together with the panelist kits.
  • Panelist is qualified to redeem gifts when they have accumulated enough points equivalent to any item found in the incentive brochure. Upon redemption, panelist needs to fill-up the Incentive Redemption Form (IRF) completely. SM branches nearest to the panelist's residence may be specified. *NOTE: Please indicate also if you have or don’t have a valid ID to avoid problems in claiming your incentives
  • After submission of IRF to the group in charge for processing incentive, it takes 4 weeks to process and release the incentives.
  • Yes, it is possible to assign another person to get it for you, just prepare an authorization letter or letter to pick up attach with your
signature together with your ID and their ID too.
  • Dropped panelist is given only one month to redeem their remaining points. After the one-month extension, all unredeemed points will be forfeited.
  • Only the listed brands in the brochure are available for redemption. Model may vary from time to time. For items that need your personal preference (e.g. size or color of flip flops, name to be engraved in your pen, type of gift certificates, etc.), details must be clearly indicated in the IRF.
  • Questions that are being asked by our staff will be used as reference to ensure the consistency of our survey. All information that we gathered from you will be given a higher confidentiality. We will make sure that we will handle it confidentially.